Bank workers across the world have been hit from all angles as a result of the financial crisis. That's why a recent victory for workers in one of SEIU's partner unions is such good news.

Following a ten-day strike, Brazilian bank workers have won an increase in wage and improvements in their working conditions, as a result of a wage accord between union leaders and banks October 9. The workers are members of Confederaçao Nacional dos Trabalhadores no Ramo Financeiro (CONTRAF).

In the settlement, workers accepted a 6 percent wage hike offered by the banks. The banks also will extend maternity leave for workers to 180 days, increase profit-sharing payments, and will offer other benefits. The workers asked for a 10 percent wage hike, while banks originally offered only 4.5 percent.

The Brazilian bank workers were confronted daily with anti-union practices imposed by the financial institutions operating in the country, suppressing the legitimate actions of workers in their national wage campaign. During the strike, one of CONTRAF's union leaders was violently taken to the district police in an attempt by lawyers to forcefully open a bank branch.

The strike left many consumers, especially in big cities, without key banking services. However, the strike had little effect on financial markets, which rely heavily on electronic systems.

Bank workers--in Brazil and worldwide--have been pressured by their employers to "sell, sell, sell," rather than to advise their customers. Then they are hit by massive job cuts and put out of work. Bank workers can sometimes be harassed by customers, who may blame them for the mess that big banks have made of their finances.

A delegation from SEIU, including Rocio Saenz, president of SEIU Local 615 in Boston, will be visiting Brazil the week of November 5 to visit with bank workers, celebrate their victory and learn about the country's ongoing banks campaign.

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CONTRAFS is a member of the CUT (Central Unica dos Trabalhadores), with whom SEIU has partnered since 2005.

Can you sign our letter to CEO Ken Lewis demanding answers for bank employees? Click here to add your initials to our letter to CEO Ken Lewis.

It was widely reported this week that Bank of America is seriously considering the elimination of up to 10% of the bank's branches, with CEO Ken Lewis discussing the proposal with investors. If those reports are true, that means the jobs of up to 5,000 bank employees at hundreds of Bank of America branches are at risk.

If you are a Bank of America employee, we need you to add your initials to our letter to Ken Lewis.

"It is absurd that no matter what happens in the economy these guys figure out a way to award themselves with enormous bonuses and there seems to be no problem with laying off workers," said SEIU's Stephen Lerner. "On the one hand the government is trying to stimulate the economy by pumping money into banks. But everything these banks are doing exacerbates the problem that they are supposed to be solving."

Bank of America employees need answers to questions about these drastic closure plans--at the very least, information about how they could be affected by branch closings. "There has been no communication with workers, as far as we have talked to, about what is happening, what their rights will be, if they get severance pay, if there will be buyouts, if their health care will be continued...And most importantly, there has been no discussion if they will take the money they pay in bonuses and move it to help their workers survive unemployment," said Lerner.

So, we decided to do BofA a solid by writing a letter to CEO Ken Lewis with several questions he should answer for his employees. Here's part of the letter to Lewis:

A spokesperson described this proposal as part of the "long-term direction of the company." But with families facing continued financial uncertainty, we believe this is the wrong time to eliminate the jobs of 5,000 workers and leave millions of our customers without the financial advice they need to get through this crisis.

We deserve answers to the following questions on your closure plans and the "long-term direction of the company."

  1. How many current Bank of America employees' jobs will be eliminated?
  2. Will laid off bank employees receive any severance pay?
  3. Will you give bank employees a say in how you close branches?
  4. Will you and other bank executives continue to accept bonuses after laying off thousands of workers?

If you want answers to these questions, we need your support for our letter to CEO Ken Lewis--click here to add your initials to our letter.

As the backbone of Bank of America, frontline bank workers helped drive the growth of the company for low wages, while executives took home huge paychecks and bonuses. Take CEO Ken Lewis, for example: while the bank crashed, he made $6,019 an hour. In the last three months alone, Bank of America made more than $3 billion in profits. And according to a newly-released report by NY Attorney General Andrew Cuomo, BofA also issued $3.33 billion in cash and stock bonuses to executives last year. Merrill Lynch, which merged with BofA in January, issued $3.6 billion in bonuses despite having losses of more than $27 billion. This means that combined, the banks had 860 employees who were each given bonuses worth at least $1 million.

But that's not all....Bank of America has spent an additional $1.5 million in lobbying fees since January 2009. Does that sound right to you?

Even though taxpayers are backing Bank of America with $199.2 billion, it's the front-line bank workers who are going to hurt the most. But you can do something about it. Sign our letter to Lewis and demand answers about bank branch closures.

Watch this live broadcast now of Bank of America workers and SEIU's Stephen Lerner on GRITtv discussing how the bank's practices hurt consumers, employees, and our economy. « More on how BofA "encourages" its employees to help consumers rack up debt, as well as BofA workers speaking out about the bank's anti-consumer practices.

Bonuses, bailouts, and a broken system: Is this the America in which big banks and the U.S. Chamber of Commerce believe in?

The Washington Post reports today that Chamber and the banking industry are intensifying their lobbying efforts against financial reform. Recognizing their parallel efforts to fund campaigns against working families, the unappetizing alliance of big bank executives, credit card and financial services companies is joining forces to intensify their lobbying efforts against financial reform. "It's no surprise that the U.S. Chamber and the big banks that drove our economy into the ground are joining forces to defend a failed financial model that enriches CEOs at the expense of shareholders, workers, and our economy," commented SEIU's Anna Burger, on efforts to block the Consumer Financial Protection Agency proposed by President Obama.

Obama's proposed agency would oversee a range of financial products, from mortgages to credit cards and checking and savings accounts to guard against anti-consumer sales practices and fight for needed reforms to protect front-line bank workers and consumers. The coalition fighting the Obama consumer agency plan views their efforts to protect those on the receiving end of multi-billion-dollar taxpayer bailouts as simply "allowing the financial services industry to serve its customers in the best way possible." Um, U.S. taxpayers who've been forced to subsidize banks' bad behavior with billions of their hard-earned money might not agree. The coalition's prescription for financial reform to make their case so far include rebranding the same reckless policies that will drive families deeper into debt and launching a massive PR campaign to scare Americans with 'Harry and Louise' style TV ads.

BofA "encourages" its employees to help consumers rack up debt

This comes a week after current and former Bank of America workers stepped forward to expose harmful anti-consumer practices by the bank that encourage customers to sign up for high-interest-rate credit and cash advance services to max out customer credit, as well as structuring a variety of check and debit card services resulting in overdraft fees and other charges. A former BofA employee from Landover Hills, MD, Gabby Inaleis, said that although initially she thought she was taking financial services job, it didn't take very long to realize BofA had no interest in helping customers reach their financial goals. Under constant pressure from her manager to meet unrealistic sales goals (example: sell at least 40 checking accounts every Friday), Gabby reported she would often sell multiple checking accounts to clients that didn't need them by offering to waive the account fees for a couple of months. "It became standard practice to make a customer who wasn't planning on opening an account wait for up to an hour to speak with a personal banker," she says.

No employee bonuses until grandmothers everywhere are penniless (and cold): Among the former bank workers who spoke out was Chris Feener, an ex-employee with 15 years' experience in the industry who worked in BofA's collections department. The department's #1 priority, said Chris, was to collect payment from customers who hadn't made a payment on their credit card for 180 days--no matter the cost. "There was a time I was encouraged to tell an elderly woman to sell her stove and cook on a Bunsen burner to pay off her credit card debt that [the bank] had inflated over time," said Chris.

The questionable practices BofA employees were made to engage in to ensure their jobs were safe didn't stop there, for Chris and his coworkers. "In 2007 when BofA's numbers were particularly low, we were given scripts to read on our customers' answering machines, threatening to sue them or collect any assets they had if they didn't," he said. "It was called the Maxwell message, and for three months straight we used that method, forcing customers needlessly to file for bankruptcy."

And that's not all! Enter more violations of the Fair Debt Collection Practices Act Chris says he and his team members were pushed to do if a customer had a delinquent account: publicly humiliate the customer to shame them into paying. "We were required to call every customers neighbor on every account--the sole purpose was to embarrass the customer and encourage the neighbor to personally bring a phone note to the neighbor to deliver the messages for us."

The BofA bank workers who shared their stories all acknowledged they felt as though the practices like the ones described above were unethical. But one should not underestimate how powerful the pressure to "sell, sell, sell" can be when it comes from a person of authority, like one's manager--or an entire institution (like Bank of America). Without any real whistleblower protections, most workers are too afraid to speak up for fearing of losing their job--something no one supporting themselves in this dismal economy can afford to chance.

SEIU, U.S. PIRG and the National Association of Consumer Advocates have outlined new protections to ensure front-line bank workers can speak out and create a financial industry that puts consumers and the health of our overall economy ahead of quick profits for bank executives. Read them here. "It's clear that big bank executives and the U.S. Chamber will stop at nothing to stand in the way of real solutions for our economy," says Anna Burger. "That's why it's more important than ever that bank workers be a part of any financial reform package."

The reports are damning.

For the first time, Bank of America workers are speaking out about how the bank's practices hurt costumers and employees.

According to the Associated Press, Bank of America "encouraged" its employees to "burden consumers with debt and enroll them in high-fee programs." Fed up with these unsavory practices, Bank of America workers are speaking out.

Sign our petition in support of protections for bank employees. We'll deliver your petition directly to Members of Congress working on financial reform.

Click here: http://action.seiu.org/bankworkers

What kind of pressure to sell products are employees under at banks like Bank of America? Here's what one former Bank of America employee said:

"From sun up until sun down, six days a week, I was under constant pressure to push products that were usually bad for consumers and were--in my opinion--unethical," said Gabby Ornelas, a former Bank of America Personal Banker from the Washington, DC area.

This is the other, hidden side of the financial crisis: bank employees had no choice but to push products that ended up hurting their customers.

Bank workers say they are routinely encouraged to push products on consumers that maximize fees, raise interest rates, and max out credit cards in order to meet ludicrously high sales goals. Worse, employees report they're told to target students, the elderly, and non-English speakers who are the most at-risk to end up paying huge fees.

Here's what the Los Angeles Times reported yesterday about what Bank of America workers are saying:

The former workers said they were going public to lay out what they saw as a little-known side of BofA's business model: encouraging working-class customers to sign up for high-interest-rate credit and cash advance services and structuring an array of check and debit card services to maximize overdraft fees and other charges.

Bank workers need our help to continue to speak out.

So what can you do?

Congress will soon debate financial reforms to protect consumers - we need to make sure that those reforms also protect employees that sell the banks' products. In addition to giving bank workers a voice at work with legislation like the Employee Free Choice Act, new financial reforms need to protect both consumers from bad products, and employees who blow the whistle on bad practices at banks.

Sign the petition to make sure real financial reform protects both consumers and bank employees from big banks' anti-consumer practices. We'll deliver this directly to Members of Congress working on financial reform.

And if you're a Bank of America employee, please go to LetsTalkBanks.com and share your story about practices you see at work.

Today Bank of America workers are speaking out about BofA's anti-consumer sales practices and failed banking model.

In articles from the LA Times and Associated Press today, current and former Bank of America employees talk about how Bank of America "encouraged" its employees to "burden consumers with debt and enroll them in high-fee programs." BofA employees also allege the bank targets low-income working people and Latinos who can't afford and don't need the products that bury them in debt.

The LA Times reports in a story titled, "Bank of America is accused of exploiting Latino immigrant customers":

The former workers said they were going public to lay out what they saw as a little-known side of BofA's business model: encouraging working-class customers to sign up for high-interest-rate credit and cash advance services and structuring an array of check and debit card services to maximize overdraft fees and other charges.

The AP reports on how these practices in bank branches were the other side of the finanical mess that played out on Wall St.:

Risky bank policies that contributed to the financial crisis were as common in neighborhood branches as they were on Wall Street, according to a labor-backed coalition that will propose new reforms Tuesday.

Bank of America Corp. and other large banks encouraged customer service representatives and tellers to burden consumers with debt and enroll them in high-fee programs, alleges a group which includes the National Association of Consumer Advocates and the U.S. Public Interest Research Group.

The LA Times has more on how Latinos were specific targets of Bank of America:

Ornelas and three other former BofA tellers, all Latina women, said they and their co-workers were repeatedly instructed to seek potential new Spanish-speaking customers outside the bank. Some were instructed to go to embassies where recent emigres often wait in queue for visa and passport services.

Other tellers were asked to go to neighborhood stores, clinics and child welfare centers, and several were asked to recruit customers at a religiously oriented Mother's Day celebration, they said.

This news is extraordinary because current and former employees of Bank of America are speaking out about the anti-consumer practices of the bank and how they hurt consumers, employees, and the economy as a whole.

In a call today with consumer advocates and Rep. Keith Ellison, more Bank of America employees will talk about their experiences with the company and how the bank's practices affect customers.

If you're a Bank of America employee and want to speak out about what you see at work, go to LetsTalkBanks.com and tell us what you think.

Today, Rep. Keith Ellison (D-MN), the National Association of Consumer Advocates (NACA) and the U.S. Public Interest Research Group (U.S. PIRG) will join Bank of America workers to speak out against predatory sales practices and a failed banking model and call for reforms that protect frontline bank workers and consumers.

Bank workers have had enough with the unrealistic sales decisions made at the top that hurt customers. But without a voice on the job and strong whistleblower protections, bank workers are unable to speak out publicly about being forced to push harmful products that lead to increased fees and financial traps for customers.

A story today in the AP quotes Stephen Lerner, who runs SEIU's financial reform project:

"One of the core parts of the economic collapse is a business model that encourages too much risk or short-term profit over long-term stability."

Lerner said employees under pressure to sell high-fee products ended up targeting vulnerable populations, including students and the elderly.

Rep. Ellison, SEIU, NACA, and U.S. PIRG will outline new protections for frontline bank workers to create a financial industry that puts consumers and the health of our overall economy ahead of quick profits for bank executives.

Stay tuned for how the call went later today.