In an effort to protect consumers from what the Federal Reserve called "unfair or deceptive" practices by banks issuing credit cards, Congress passed the Credit Card Accountability Responsibility and Disclosure Act in May 2009. You'd think that since passing this law, unfair, deceptive practices by credit card issuers would have abated, right? Survey says....Not even close.

According to recent report by the Pew Health Group, anti-consumer practices haven't abated in the slightest since the law was passed -- they're actually on the rise.

Credit-card lenders have been increasing fees and interest rates, raising minimum payments and lowering credit limits. Some Citi card holders, for example, have seen their credit limits cut, their interest rates skyrocket as high as 29.99%, or their cards canceled altogether. And just last month, Bank of America announced it was testing annual fees (ranging from $29 to $99) on a select number of card holders.

Pew's report found that a shocking 100 percent of the credit cards offered online by the 12 leading bank card issuers continue to include practices that will be soon be outlawed, once the Credit CARD Act takes effect. Banks surveyed include Bank of America, JPMorgan Chase, Citigroup, Wells Fargo, American Express, USAA and Capitol One.

Want a better credit card? Check out a credit union: Pew's study didn't just look at big card issuers--they took a look at credit unions as well. Their findings: although the largest 12 credit unions control only 1 percent of overall credit card lending, many of their prices are significantly lower compared to those of the largest banks. In addition, credit union penalty charges were both less frequent and less severe than those of banks. Let's take a look at some of those numbers:

Avg. interest rates on missed payment deadlines on unpaid balances:

Credit Unions: 17.9% vs. Banks: 28.8%

Average overdraft fees:

Credit unions: $20 vs. Banks: $39

According to the the Center for Responsible Lending, overdraft fees collected in 2008 have increased by 35% since 2006.

Highest interest rates (in July 2009):

Credit Unions: 13.75% vs. Banks: 21.24%

Interest rates on cards issued by Bank of America, Discover Financial Services and Capital One Financial have actually increased their interest rates by 20% in the last six months.

Making money on the backs of consumers: Though banks aren't compelled to disclose how much of their profit comes from fees, our research shows how JPMorgan Chase's bank fees comprised $3.45 billion, or 71 percent of its profit for the first half of 2009. Citigroup earned $326 million, or 95 percent of its profit, for the same period. Bank of America made 70 percent of its profit, or $5.26 billion, in bank account fees.

Although it was originally slated to take effect in staged phases--upcoming implementation dates were to be February 2010 and August 2010--U.S. lawmakers recently voted to speed up the implementation of new rules to guard against such abusive practices like those documented in Pew's study. The sooner we can hold credit card companies accountable for intentionally trapping consumers into debt from which they cannot recover, the closer we'll be towards fostering a financial system that puts long-term economic growth over short-term, expedient profits.

View Pew's full report: Still Waiting: 'Unfair or Deceptive' Credit Card Practices Continue as Americans Wait for New Reforms to Take Effect.

On the eve of the first G-20 summit since the global financial collapse, SEIU has a new report measuring the severe impact the economic crisis has had on working families. The report breaks down not just the cost of the bailouts, but also the (much, much bigger) associated costs that came along with them.

Here are some of the astounding highlights:

• Taxpayers have committed $4.7 trillion to the financial sector over the last year--only $700 billion of that $4.7 trillion was through TARP.
• The bank-induced economic crisis has cost American families $11 trillion in wealth in 2008, nearly 18% of their net worth.
• Americans have lost $6.1 trillion in homeowner wealth since June 2006.

Even banks like Goldman Sachs that returned their TARP funds earlier this year continue to benefit from other bailout programs, such as the $12.9 billion that Goldman received as an AIG counterparty that it will never have to pay back.

Meanwhile, banks continue to...

• Pay themselves millions in bonuses: the nation's top six banks paid out $31.2 billion in bonuses this past winter.
  
• Set aside $$ for future bonuses. In the first half of 2009 alone, banks set aside another $74.4 billion for bonuses and compensation--an amount alone that would solve the budget shortfalls in 15 states, including California.
  
• Make excessive profits on the backs of consumers: banks continue behaviors such as refusing to modify mortgages to prevent foreclosures and reducing their small business lending--they actually now give out less money than they did before their TARP infusion.
  
• Gouge us on overdraft fees. Americans will pay more than $38 billion in overdraft fees alone in 2009, more than $125 for every man, woman, and child in the United States.

The worst part? Big banks and other financial institutions aren't merely back to their old tricks and the same practices that caused the crisis in the first place--they're actually standing in the way of real reform that would protect consumers and prevent a future crisis.

Companies in the financial, insurance, and real estate sector spent $321 million lobbying against federal reforms such as:

• The creation of the Consumer Financial Protection Agency
  
• Limits on bonuses
  
• Loan modification proposals that could help keep millions of Americans in their homes,
  
• And the Employee Free Choice Act--which would provide a much-needed check on corporate power by giving workers a real voice in the workplace.

Read and download the report here:

Trillion Dollar Bank Job -

"We now understand that the actions of a small group of greedy CEOs and Wall Street investors can wreak havoc on the global economy, yet we still haven't taken the necessary steps to prevent a future crisis," said SEIU Secretary-Treasurer Anna Burger at a briefing to release the report. At noon tomorrow, outside a secret meeting of the Financial Services Roundtable at the Mandarin Oriental Hotel in Washington, D.C., workers and community groups will kick off a month of actions in more than two dozen cities across the country.

Download the report here: The Trillion Dollar Bank Job: How Wall Street and the Big Banks Are Holding Up America's Economic Recovery.

A new report released by SEIU today shows that Bank of America has cut small business loans made through the Small Business Administration (SBA) 7(a) program - despite taking billions in taxpayer-funded bailouts meant to stimulate the economy.

At a time when the failure rate of small businesses has been on the rise, Bank of America has - and continues - to reduce the amount it lends in SBA loans while increasing higher-interest credit card lending to small businesses. The result is less capital to support struggling small businesses and boost the economy.

Here's a quick look at the facts about Small Business Loans at the Bank of America.

FACT: Bank of America Cut Lending to Small Businesses AFTER Taking Billions in Bailout Money to Stimulate the Economy - Latest Cuts Came on Top of Years of Decreased Lending

• Not only did Bank of America cut small business lending after taking billions in bailout funds, but the bank lent out significantly less money to small businesses than many of its top competitors - under the SBA 7(a) program the Small Business Administration's main loan program.
• The average loan amount was comparatively small. In FY 2008, the average loan amount for all SBA 7(a) lenders was $182,492. At Bank of America, the average loan amount was only $31,032.

FACT: Bank of America Cut SBA 7(a) Loans by 90 percent -- Twice the National Average

• Over the past two years, Bank of America's small business lending has decreased from more than 10,000 SBA 7(a) loans to fewer than 500. The greatest decline occurred after the bank received bailout funds last October -- money intended to jump start lending.
• In the first seven months of FY 2009 (October-April), the bank made only 241 loans through the SBA 7(a) program, worth a total of $10 million. In the same time period last year, the bank made 3,053 SBA 7(a) loans, worth $92 million.

FACT: Bank of America Cut Small Business Lending in States

• In FY 2007, Bank of America lent more than $335 million to small businesses in 44 states through the SBA 7(a) program. In the first seven months of FY 2009, the bank cut SBA 7(a) lending completely in 14 states.
• Cuts were most severe in states like Arkansas, where the bank made 49 SBA 7(a) loans worth $1.4 million in FY 2007, and made zero in the first seven months of FY 2009, and in three New England states (Maine, New Hampshire, and Rhode Island), where the bank went from making 109 loans worth $2.8 million in FY 2007 to zero to date in FY 2009.

FACT: Bank of America Pulled a Bait and Switch, Shifting Small Business Portfolio from Traditional Loans to Higher-Interest Credits Cards

• Instead of lending money to small businesses through SBA loans (with typical interest rates of 7-9%), Bank of America appears to be moving its small business clients to higher-interest credit card loans. (Credit cards typically charge small businesses 16-23%.)
• In 2007 (the most recent year for which this data is currently available), more than 75% of Bank of America's small business loans were made through FIA Card Services, its credit card division. Bank of America acquired FIA (previously called MBNA) in January 2006. FIA's small business loan volume increased nearly 400% between 2006 and 2007. The $6.3 billion increase in the bank's total small business lending between 2006 and 2007 came almost entirely from the bank's credit card division.

FACT: Bank of America Hurt Small Businesses and Shareholders with Risky Lending Practices

• Bank of America shifted its loan portfolio - favoring "Express Loans" with lower underwriting standards - despite the fact that these loans are guaranteed by the SBA at a lower rate and have been found more likely to default. From FY 2006 through FY 2008, more than 95% of Bank of America's SBA 7(a) lending was through the SBA Express program, saddling shareholders and communities with unnecessary risk.
• Reminiscent of the mortgage crisis, small business defaults have risen. In fall 2008, Bank of America announced that its small business default rate had doubled to match the national rate and possibly exceed it, going from 6% in 2007 to 12% (annualized) in 2008. Bank of America's Chief Financial Officer Joe Price described the bank's small business lending as performing more like consumer debt than commercial lending. CEO Ken Lewis more bluntly called Bank of America's SBA loan portfolio "a damn disaster."

Read and download the full report "Small Business Lending at Bank of America" here.

Bonuses, bailouts, and a broken system: Is this the America in which big banks and the U.S. Chamber of Commerce believe in?

The Washington Post reports today that Chamber and the banking industry are intensifying their lobbying efforts against financial reform. Recognizing their parallel efforts to fund campaigns against working families, the unappetizing alliance of big bank executives, credit card and financial services companies is joining forces to intensify their lobbying efforts against financial reform. "It's no surprise that the U.S. Chamber and the big banks that drove our economy into the ground are joining forces to defend a failed financial model that enriches CEOs at the expense of shareholders, workers, and our economy," commented SEIU's Anna Burger, on efforts to block the Consumer Financial Protection Agency proposed by President Obama.

Obama's proposed agency would oversee a range of financial products, from mortgages to credit cards and checking and savings accounts to guard against anti-consumer sales practices and fight for needed reforms to protect front-line bank workers and consumers. The coalition fighting the Obama consumer agency plan views their efforts to protect those on the receiving end of multi-billion-dollar taxpayer bailouts as simply "allowing the financial services industry to serve its customers in the best way possible." Um, U.S. taxpayers who've been forced to subsidize banks' bad behavior with billions of their hard-earned money might not agree. The coalition's prescription for financial reform to make their case so far include rebranding the same reckless policies that will drive families deeper into debt and launching a massive PR campaign to scare Americans with 'Harry and Louise' style TV ads.

BofA "encourages" its employees to help consumers rack up debt

This comes a week after current and former Bank of America workers stepped forward to expose harmful anti-consumer practices by the bank that encourage customers to sign up for high-interest-rate credit and cash advance services to max out customer credit, as well as structuring a variety of check and debit card services resulting in overdraft fees and other charges. A former BofA employee from Landover Hills, MD, Gabby Inaleis, said that although initially she thought she was taking financial services job, it didn't take very long to realize BofA had no interest in helping customers reach their financial goals. Under constant pressure from her manager to meet unrealistic sales goals (example: sell at least 40 checking accounts every Friday), Gabby reported she would often sell multiple checking accounts to clients that didn't need them by offering to waive the account fees for a couple of months. "It became standard practice to make a customer who wasn't planning on opening an account wait for up to an hour to speak with a personal banker," she says.

No employee bonuses until grandmothers everywhere are penniless (and cold): Among the former bank workers who spoke out was Chris Feener, an ex-employee with 15 years' experience in the industry who worked in BofA's collections department. The department's #1 priority, said Chris, was to collect payment from customers who hadn't made a payment on their credit card for 180 days--no matter the cost. "There was a time I was encouraged to tell an elderly woman to sell her stove and cook on a Bunsen burner to pay off her credit card debt that [the bank] had inflated over time," said Chris.

The questionable practices BofA employees were made to engage in to ensure their jobs were safe didn't stop there, for Chris and his coworkers. "In 2007 when BofA's numbers were particularly low, we were given scripts to read on our customers' answering machines, threatening to sue them or collect any assets they had if they didn't," he said. "It was called the Maxwell message, and for three months straight we used that method, forcing customers needlessly to file for bankruptcy."

And that's not all! Enter more violations of the Fair Debt Collection Practices Act Chris says he and his team members were pushed to do if a customer had a delinquent account: publicly humiliate the customer to shame them into paying. "We were required to call every customers neighbor on every account--the sole purpose was to embarrass the customer and encourage the neighbor to personally bring a phone note to the neighbor to deliver the messages for us."

The BofA bank workers who shared their stories all acknowledged they felt as though the practices like the ones described above were unethical. But one should not underestimate how powerful the pressure to "sell, sell, sell" can be when it comes from a person of authority, like one's manager--or an entire institution (like Bank of America). Without any real whistleblower protections, most workers are too afraid to speak up for fearing of losing their job--something no one supporting themselves in this dismal economy can afford to chance.

SEIU, U.S. PIRG and the National Association of Consumer Advocates have outlined new protections to ensure front-line bank workers can speak out and create a financial industry that puts consumers and the health of our overall economy ahead of quick profits for bank executives. Read them here. "It's clear that big bank executives and the U.S. Chamber will stop at nothing to stand in the way of real solutions for our economy," says Anna Burger. "That's why it's more important than ever that bank workers be a part of any financial reform package."

Today Bank of America workers are speaking out about BofA's anti-consumer sales practices and failed banking model.

In articles from the LA Times and Associated Press today, current and former Bank of America employees talk about how Bank of America "encouraged" its employees to "burden consumers with debt and enroll them in high-fee programs." BofA employees also allege the bank targets low-income working people and Latinos who can't afford and don't need the products that bury them in debt.

The LA Times reports in a story titled, "Bank of America is accused of exploiting Latino immigrant customers":

The former workers said they were going public to lay out what they saw as a little-known side of BofA's business model: encouraging working-class customers to sign up for high-interest-rate credit and cash advance services and structuring an array of check and debit card services to maximize overdraft fees and other charges.

The AP reports on how these practices in bank branches were the other side of the finanical mess that played out on Wall St.:

Risky bank policies that contributed to the financial crisis were as common in neighborhood branches as they were on Wall Street, according to a labor-backed coalition that will propose new reforms Tuesday.

Bank of America Corp. and other large banks encouraged customer service representatives and tellers to burden consumers with debt and enroll them in high-fee programs, alleges a group which includes the National Association of Consumer Advocates and the U.S. Public Interest Research Group.

The LA Times has more on how Latinos were specific targets of Bank of America:

Ornelas and three other former BofA tellers, all Latina women, said they and their co-workers were repeatedly instructed to seek potential new Spanish-speaking customers outside the bank. Some were instructed to go to embassies where recent emigres often wait in queue for visa and passport services.

Other tellers were asked to go to neighborhood stores, clinics and child welfare centers, and several were asked to recruit customers at a religiously oriented Mother's Day celebration, they said.

This news is extraordinary because current and former employees of Bank of America are speaking out about the anti-consumer practices of the bank and how they hurt consumers, employees, and the economy as a whole.

In a call today with consumer advocates and Rep. Keith Ellison, more Bank of America employees will talk about their experiences with the company and how the bank's practices affect customers.

If you're a Bank of America employee and want to speak out about what you see at work, go to LetsTalkBanks.com and tell us what you think.

On legislation to help small biz, U.S. Chamber is "Chamber of No"

The U.S. Chamber of Commerce claims to defend the interests of small businesses, but even a quick examination of their legislative record shows them opposing bill after bill that may help small businesses--and consistently siding with big corporations. From legislation that would ease the burden of credit card terms for small businesses, to bills that would stop outsourcing, the U.S. Chamber has proven to be the "Chamber of No." Here's our list of the top five worst Chamber policies for small businesses.

1) U.S. Chamber of Commerce Sided with Big Credit Card Companies over Small Business Owners. Small business owners are increasingly likely to rely on credit cards to finance their business operations, yet- like the rest of us- are increasingly finding the terms of their card agreements less favorable. The U.S. Chamber sided with big credit card companies over small business in the Credit Cardholders' Bill of Rights Act of 2008--legislation to provide common-sense regulations on credit.

Small Business Owners Rely On Credit Cards, Get Hurt By Credit Card Companies. A recent survey by the National Small Business Association found that 59 percent of all small businesses used credit cards to fund capital purchases and that 34 percent of small businesses held over one quarter of their business debt in credit cards. Moreover, 75 percent reported that the terms of their credit cards had become less favorable in the last six months.

2) U.S. Chamber of Commerce Sided with Big Oil Over Small Businesses on Bill to Stabilize Gas Prices. Despite the fact that gas prices were skyrocketing, the U.S. Chamber opposed the Consumer-First Energy Act of 2008, legislation designed to stabilize gas prices during a period of meteoric price increases. The bill-- which would have created a special supplemental 25 percent tax on the windfall profits of major oil and gas companies, suspended the filling of the Strategic Petroleum Reserve, punished price gouging, and limited oil market speculation-- would have gone a long way to help America's small businesses, who are disproportionately sensitive to fluctuations in energy prices and price gouging at the pump.

3) U.S. Chamber of Commerce Opposed Legislation to Help Steelworkers Keep and Create Jobs in the U.S. The Chamber showed its true colors when it opposed "American-made" provisions in the aptly named "American Steel First Act," which would require infrastructure projects receiving federal funds to use American-made steel. The requirement would help domestic steel producers enjoy the benefits of federal stimulus funds, keeping much-needed jobs and commerce in the United States. Although mammoth companies like GE and Caterpillar get half or more of their revenue from exports, the same is emphatically not true of many small, local businesses and steel producers who deserve to benefit from federal spending before foreign counterparts.

4) U.S. Chamber Opposed Legislation to Stop Outsourcing of Call Centers
The US Chamber has continually supported the out-sourcing of jobs, despite small business support for legislation like the Call Center Consumer's Right to Know Act, an anti-outsourcing bill that requires call centers to disclose their location during each call. The small companies associated with the National Association of Manufacturers (NAM) and the American Electronics Association (AEA) oppose outsourcing because it allows larger multinational companies to take advantage of cost-cutting mechanisms that are unavailable to smaller businesses, causing small businesses to close.

5) U.S. Chamber of Commerce Opposed Expanding Healthcare for, Low-Income Families and Children- Siding with Big Tobacco Over Small Businesses. By opposing the SCHIP Extension Act of 2007 and the Children's Health Insurance Program Reauthorization Act of 2009, the Chamber again found itself on the wrong side of small business interests. The National Federation of Independent Businesses and the Business Roundtable both supported the SCHIP extension because they believe "small business owners and their employees are especially vulnerable to the weakness of the current system." The Chamber of Commerce, in a letter to Senators Baucus and Grassley, called the bill "a broad-based entitlement program is grossly unfair" particularly for states with "tobacco-based agricultural and industrial activities."

Yesterday the Senate voted overwhelmingly to pass the Credit Cardholder Bill of Rights, which will strengthen consumers getting raw deals from the Big Banks. The New York Times reports:

The 90-to-5 vote, following a 357-to-70 vote in the House on April 30, made it likely that President Obama will have a measure on his desk before the Memorial Day recess. The differences between the House and Senate versions will have to be worked out, but given the political atmosphere it seems likely that the House-Senate negotiations will move quickly.

"This bill cleans up the fine print so consumers can't get blind-sided by their credit card companies," Senator Harry Reid of Nevada, the Democratic majority leader, said recently in urging passage.

SEIU activists placed hundreds of calls to key senators in support of the Credit Cardholder Bill of Rights in the last week. "It's not only unethical to trap people in an unending cycle of credit card debt--it's also fundamentally unsustainable," said SEIU Secretary-Treasurer Anna Burger after the vote. This important change couldn't come soon enough. Americans are hurting under predatory practices from credit card companies. The NY Times details:

Credit card debt has increased by 25 percent in the last decade, with delinquency rates up by more than a third since 2006, according to statistics cited by the White House. Americans pay $15 billion in penalty fees a year, accounting for about 10 percent of the industry's revenues. About one-fifth of those carrying credit card debt pay more than 20 percent in interest.

President Obama is expected to sign the bill soon after the vote. For more on this important victory, watch Senator Chris Dodd talk on CBS' Early Show this morning:

At this very moment, the halls of Congress are crawling with Big Bank lobbyists. They're doing all they can to defeat a bill that would stop the abuses of the credit card industry.

President Obama said he wants to sign a bill that protects credit card holders, but Big Banks are twisting the arms of your senators to get them to oppose even the most basic reforms.

Make the call now: tell your senators to support the Dodd-Shelby amendment to the Credit Cardholder Bill of Rights.

Call toll-free: 1-866-311-3405