Dealing with management.
Here are eleven important rules you should keep in mind whenever you deal with management.
|1.||On union business, you are management's equal. Without acting pompous or self-important, you must insist on being treated with respect at all times.|
|2.||Discuss issues, facts, and procedures, not personalities or rumors.|
|3.||Be positive, while still maintaining a businesslike demeanor.|
|4.||Don't ramble or get sidetracked. Firmly center the discussion on the problem at hand.|
|5.||Don't lose your temper; use it! Never allow yourself to become overexcited, hostile, or angry. Besides interfering with your ability to think clearly, you will be discrediting yourself as a negotiator and representative.|
|6.||Be imaginative and creative. Don't be bound by narrow interpretations of facts. Don't lie or sacrifice credibility, but don't give up.|
|7.||Listen for the main point of management's position. This is the area in which your possible solution may be found.|
|8.||When you express disagreement with management, do so with dignity, thoughtfulness, and firmness.|
|9.||Take careful notes on management' s position. Interrupt if necessary to make sure your notes are complete.|
|10.||Remember that this is not an ego trip. We're seeking a solution to a human problem for the good of everyone concerned. Try to leave management a way to retreat with dignity.|
|11.||Ask questions. For one thing, this breaks up any attempt to turn it into a management "lecture." And it sometimes brings out new information you can use or exposes weaknesses in management's position.|